(Photo – NegativeSpace)
Tandem Diabetes Care, Inc. provided an update on the March 2024 recall of its Apple iOS t:connect mobile app in the United States.
By News Desk
An issue can cause rapid depletion of a user’s t:slim X2 insulin pump battery. This battery depletion can result in the pump shutting down sooner than expected.
Notices were emailed to impacted customers on August 9, 2024 with updated information and recommendations for helping avoid pump battery depletion. Tandem Diabetes plans to release a new version of the app to address the remaining issues and will notify all users by email and app push notifications following its release. There have been 107 confirmed adverse events with this recall. Adverse events are defined as a confirmed high blood sugar and/or an event requiring medical intervention. Two hospitalizations and no deaths have been reported.
A copy of the customer notification, including recommendations for use, which was sent on August 9, 2024 can be found at tandemdiabetes.com/docs/battery-depletion.
Impacted customers in the U.S. with questions about this recall can contact the Tandem Diabetes Care Technical Support Team 24 hours a day, 7 days a week at techsupport@tandemdiabetes.com or (877) 801-6901.
Leave a Reply