Pasadena Explains Its Paramedic Billing

Pasadena Fire provides fire protection and Advanced Life Support services, including transport services by Paramedic ambulance.

By News Desk

• When the City of Pasadena through Pasadena Fire, or another agency, transports an individual in an ambulance, there is a cost associated with that service. That cost would exist whether the city provided its own ambulance or contracted with a private ambulance company for this service. Any costs billed to a resident are designed to cover the actual costs associated with the service provided. As a government agency, Pasadena Fire does not—and cannot—make any profit on these services.
• The City of Pasadena accepts all forms of insurance. If you have questions about your individual coverage or limits, contact your insurance company directly. Please know that any questions about billing, deductibles, billing process, and whether certain services are in- or out-of-network must be handled with your insurance company.
• When there is a demonstrated financial hardship, the City of Pasadena remains committed to collaborating with community members to evaluate all options to assist with payment of fees. This includes establishing smaller monthly payment plans. The City also has a fee waiver process for residents who do not have the means to pay their bill. Any member of the community who needs a financial hardship exception, should contact the Pasadena Fire Department EMS Division (626) 744-4655.

In December 2022, Pasadena implemented the Paramedic Subscription Program. Under the program, residents can subscribe annually to have fees associated with ambulance transport not covered by insurance paid for through the subscription program. Residents must opt-in at this link to join the program; residents who have not previously joined the program cannot retroactively join to cover prior costs. Pasadena encourages members of the community who have not yet registered for this program to do so.